A teammate on your phone line and your website, 24/7. Our AI agents pick up in one ring, greet your customers by name, and get real work done: book the appointment, capture the lead, open the ticket, text the link — then hand your team a clean summary of every conversation. Not a phone tree. Not a chatbot. A coworker who never sleeps. Don’t take our word for it — call one right now: (561) 948-0442.
Most businesses cover the phone with some mix of voicemail, an answering service, and hope — and cover the website with a form nobody fills out. Every one of those options leaks the same thing: the customer who was ready to talk right now.
A human picks up, takes a message, and charges you to read it back. No booking, no lookups, no answers — the caller’s question is exactly as unanswered as before they called, and your team still has to call them back.
After 5pm, on weekends, or whenever the counter gets busy, callers hit voicemail — and most of them won’t leave one. They hang up and dial the next name on the list. You never even know they existed.
Canned scripts, dead-end menus, “I didn’t understand that.” A basic chatbot can’t answer real questions, can’t book anything, and can’t look anything up — it just frustrates the visitor who was ready to buy.
Whatever did come in overnight — messages, form fills, chats — sits in a pile until morning. By the time your team works through it, the hot lead from 9pm has cooled off or signed with someone who answered first.
The phone agent answers your business line in one ring, around the clock — recognizes the caller, holds a natural conversation, and takes action while still on the call. The chat agent lives on your website and answers visitors in seconds, in your voice, from your own content. Behind both sits one brain: they share one calendar, one CRM, one ticket queue. A lead that starts as a 9pm website chat sits on the same pipeline board as a lead that came in by phone at noon — and every conversation ends with a recording or transcript, a plain-English summary in your inbox, and the records already created.
Caller: “Hi, my system’s been beeping since last night. Can someone come look at it?”
Your agent: “Of course, Maria. I see your account here on Elm Street. I can have a technician out Thursday morning or Friday after 2. Which works better? I’ll text you the confirmation.”
Visitor: “Do you guys handle commercial properties, and roughly what does a system run?”
Your agent: “We do. Pricing depends on the number of doors and cameras — our services page has typical ranges. Want me to set up a free 15-minute call with our team this week? I just need a name and an email.”
One ring, any hour, every day. No hold music, no voicemail black hole, no “press 1.” Your phone agent gets its own dedicated business number, local to your area code.
Matches the caller ID against your CRM and opens with their name. No interrogating your own customers for a phone number they just called you from.
Talks and listens at the same time. Interruptible, natural pacing, human speed — and it answers real questions from your business knowledge base.
Offers real open time slots, books the visit or callback with the right staff member, and sends a confirmation text before the caller hangs up.
New prospect? The agent captures who they are and what they need, and creates a lead with a deal card in your CRM pipeline before the call ends.
Files a support or service request right on the call, and gives existing customers a status update on tickets already open.
Sends the caller a confirmation, a form, or a link by SMS while they’re still on the line — from your agent’s own carrier-registered business number, so the texts actually deliver.
Routes a caller to a specific person by name, or takes a detailed message with the reason and best callback number, delivered to your team instantly.
Remembers repeat callers and flags likely spam, so solicitors stop reaching your team and your summaries stay clean.
The chat agent learns your actual site content — services, prices, policies — and answers in your voice, not a canned script. Refreshed automatically as your site changes. Installs with one line of code on WordPress, Shopify, Squarespace, Wix, or custom sites.
When a visitor shows real interest, the agent captures a name and contact, drops them into your CRM with a deal card, and can book them straight onto your calendar in the same chat. The moment someone asks for a human, it opens a ticket with the full conversation attached.
CRM with a drag-and-drop deals pipeline, calendar & booking system with a public booking page, ticketing queue, searchable recordings and transcripts, your business knowledge base, and instant email/text notifications — standard with every agent.
Free 30-minute strategy call. We audit your current state, flag the 3–5 highest-ROI fixes, and quote honestly.
Book a strategy callA short call about your business, your customers, and what the agent should handle. We do our own homework on your website and systems first, so we only ask you the questions that actually need an owner’s answer.
We configure your agent, load your knowledge base, and set up your dedicated number or website snippet. Days, not months — a chat agent can be live in a day or two.
We test it hard before launch: scripted AI test callers place real calls — booking jobs, opening tickets, asking for humans, even hostile edge cases — and we verify every action actually happened. Then humans test it. Then you review the transcripts and sign off.
Your agent starts answering — for phone, usually just by re-pointing your existing number’s forwarding, so nothing about your current setup gets ripped out. You get a summary of everything it does, from day one.
Answering services charge you to take messages. Basic chatbots frustrate the visitors they’re supposed to help. Here’s the difference on the things that matter.
One setup fee and one monthly rate, with generous usage included and a flat per-unit price beyond it. Setup includes your knowledge base build, agent configuration, portal onboarding, and live testing before launch.
A conversation is one visitor’s chat session, however many messages it takes. We watch your first month’s usage on the portal — if you’re trending past the included units, you hear it from us before you see it on a bill.
Optional add-ons — built to order, quoted separately:
Don’t take our word for it — talk to one. Call our agent at (561) 948-0442, or open the chat bubble on this site: it’s this exact product, answering for us right now.
Yes, yes, and yes.
Existing phone system? Your agent gets its own dedicated business number, and your current system simply forwards to it — all calls, after-hours only, or overflow when your team can’t pick up. It works alongside any landline, VoIP, or office phone setup; nothing gets ripped out, and going live is usually just re-pointing your number’s forwarding.
Just a cell phone? Same idea — your carrier’s call forwarding sends calls to the agent whenever you don’t answer (or all the time, if you’d rather never be interrupted). The agent handles the call and texts you the summary.
No phone system at all? Then your agent’s dedicated number, local to your area code, simply becomes your business line: put it on your website, your Google profile, and your trucks, and your business has a professionally answered phone from day one — with no hardware and nothing to install.
Damon & Skyler were great. Very attentive and built a great looking website. Would use them again. Great business.
Damon provided top notch service! A pleasure to work with.
Had a great experience with UltraWeb! They were extremely helpful and patient with me and every change I would submit to them. Great communication and great team to work with overall for all your webs...
Extremely knowledgeable.. always willing to help Very trustworthy!
Damon was so patient with and helpful to me in dealing with this year long Google My Business Re-verification nightmare. I was attempting to do it on my own and what a mess I created for myself. I wa...
As a new start up company we needed a basic website created. I reviewed few other places before discovering UltraWeb Labs. Reached out to Damon and his team explained to to him what I was trying to ...
As a small business owner, I recently embarked on the journey of establishing an online presence for my company. After extensive research and consideration, I entrusted the task to a custom website de...
After experiencing much difficulty in reaching customer service for our Google workspace account issues, we were recommended to call Damon at UltraWeb Labs. Boy did he come to the rescue. The issue th...
Excellent & Reliable Service!
Ultra web. Marketing is an amazing company. I had an issue with my website and they literally dropped everything they were doing to help me get it back up and running. Damon and his team are the best ...
We audit your current state, flag the 3–5 highest-ROI fixes, and quote honestly. If we’re not the right fit, we’ll tell you and recommend someone who is.
Strategy calls are 30 minutes, same-day response, and you talk to the people who'll do the work. No handoffs. No SDR middle layer. No deck — just the architecture of what we'd build and what it would return.