Professional services buyers don’t call immediately after Googling a problem. They browse 5–15 attorney/CPA/advisor websites before reaching out. They read bios. They look up credentials. They check Google reviews + Avvo + Martindale + LinkedIn for the actual professional they’d be working with. The website does much more work in this evaluation than it does for local service.
That changes what we build. Bios get the design treatment they deserve (rather than being relegated to an “Our Team” afterthought). Case results + testimonials are integrated through the site, not buried on a single page. License numbers, bar admissions, and credentials get prominent placement because they signal real practice. Case studies (with appropriate confidentiality) get the depth treatment because they prove pattern recognition.
For SEO specifically, Google’s EEAT framework (Experience, Expertise, Authoritativeness, Trust) is especially important for professional services rankings — Google treats these as “Your Money Your Life” categories with extra scrutiny on author credentials and source authority. We code those signals into the site directly.